Questions
Products
Do the pills in your product list have a brand name?
Our product lists contain only generic medicines.
What is “generic”? Is there any difference in the effect produced by the generic medications and those with the brand name?
The only things that differ between a brand name medicine and a generic one are name, color, shape and price. In the name of generic pills is used its active ingredient while a manufacturer gives it a brand name. As a manufacturer does not possess a patent for a certain chemical agent, the so-called “generics” are legally produced. A brand name medication and a generic one have both got an identical active ingredient and they are chemically the same that is why they have the same medical effect. So if you buy generic medicines you pay less but receive the same result. It is though important to remember that you get the needed result only in case if you follow your physician instructions.
Why do generic pills have such a little price?
Original manufacturers of brand name drugs have to spend a lot of money on research, development and advertising. Besides, FDA approval demands an enormous expense in the USA while manufacturers of generic medicines have no need to pay or recover these costs. That is why you can save a significant sum of costs.
Why do the pills I have received not look like the brand name medications and have a different name printed on them?
As it has already been stated above manufacturers do not have a patent for a chemical agent so generics have the same active ingredient as the brand name drugs. However, manufacturers do possess a patent for appearance of the pills, their shape and color which are treated as an intellectual property. If a manufacturer producing generic medications uses the name and the shape of the brand pill, he/she will be accused of the copyright trespassing. That is the main reason why generic drugs have a different appearance in comparison with the brand name pills.
Do you guarantee the quality of your medicines?
Most of all we concern about the high quality of the medications we offer. All the pills are thoroughly tested, the documentation is checked and only the best suppliers are selected. Our pills are manufactured in India by an Indian state licensed Indian FDA approved company. We ourselves are highly interested in a good quality of our products and the reason is quite simple: the better the quality of goods is, the more customers we have.
How long are your pills usable?
You can see the expiry date on each blister. The shelf life lasts for 2 years starting with the day of manufacturing but it may differ in different batches depending on the date of manufacturing.
How to Make an Order
Do I need a prescription to make an order from you?
To order certain medicines in our drug store you require a valid prescription. If according to the law of your country or territory you can get any prescription for any medical product you plan to buy, our customer support representative will ask you to send it after you complete the order.
Please, make sure that your prescription is valid as only valid prescriptions are accepted by us. In case you do not send a valid prescription within three days your order will be cancelled.
We do recommend you to consult with your doctor before purchasing pills to be sure that you are going to order the medicine you need.
How can I order from you?
NOTE: Only the orders placed on the website are accepted. You cannot make an order over the phone or by sending e-mail messages.
To make an order from us do the following:
- Select the product you want to buy with the “Buy now” button.
- Select what amount of product you want to buy.
- Press “Checkout”.
- Complete the order with the information required.
- Make sure that all the information is correct and click the “Submit transaction” button.
- If you did everything right, the order will be accepted and you will see the notification on the screen. Afterwards you will be sent the order confirmation message to your e-mail address. If you do not receive this message within 10 minutes, please let us know as it is very important.
How can I pay?
You can use the following payment methods:
- Payment by a credit card
When will the credit card be charged?
The order procedure takes the following steps:
- When the form at the checkout page is filled in and the purchase is submitted, the information will be transmitted to our processing center, it will be checked and the credit card will be charged.
- When the payment is approved, your order is confirmed and processed.
Is it safe to render my credit card information at your site?
We guarantee to secure all your information. When you submit the order you are automatically redirected to the safe order page. You can check the security of the page very simply: there is an icon looking like a padlock on the bottom of most browsers windows. It means that when you insert your information into the form, it is encrypted and transmitted to our credit card processing company. Moreover our servers are checked every day for any security risks by respected companies such as McAfee and WebSafe.
Is there any discount system available?
Yes, there is.
Transportation
Do you send your products to my area?
We ship our products practically to all countries of the world except a few countries in Asia.
Where do you send the drugs from?
All our medications are manufactured in India and send out of there too.
What parcels do you use? Do I have to sign for the transportation?
Our clients’ privacy is very important for us. Your order is sent in a separate envelop and left in your mail box. You don’t have to sign for it if the order is sent by Standard Mail.
How soon will my order be sent?
Before sending your order we have to check that the shipping information is correct and to pack the product. These procedures usually take 1-2 days.
How can the orders be shipped? How long do I have to wait for delivery?
It will not be possible to send the order by Express International Mail if the mail forwarding address, hotel or educational facilities in your shipping address is specified (e.g. APO/FPO, General delivery, Post restante, UPS store) or if the given telephone number is incorrect.
Please, remember that the delivery time is probable and in case of any force majeure events we cannot guarantee that there will be no delay. Please, keep in mind that our company is not liable for long delays caused by the customs inspections of international mail as well as we are not liable for delays caused by mail disruptions during the Christmas and New Year celebration, natural disasters, strikes and other events which obstruct mailing process and are beyond our control.
How much does the shipping cost?
It depends on the shipping option you choose, country of destination, and the amount of products you order. If you want to learn the shipping cost, you should add the product you plan to buy to shopping cart and proceed to checkout.
Is a delay of my order possible at customs?
In this case you will be surely informed. At first the recipient is asked to give a permission to examine the parcel. After everything is checked you should receive your product. If there are any problems with receiving your order, please inform us and we will make everything possible to solve the problem.
What should I do if the parcel is damaged or something is missing?
You should inform our support team about the problem. We can resend the parcel or give you back your money. To get more information read our Policies.
Please, remember that if your order contains more than 90 pills, it will be sent in several packages.
How much does it cost to reship the product?
The reshipment is free of charges. You don’t have to pay any additional money.
Orders Management
Can I check the status of my order?
Yes, you can. You can contact our support team.
If your order was sent by an Express International Mail, you can also get the tracking number from the same page.
How can I cancel the order?
Please, see our Reimbursements and Returns Policy.
Business Opportunities
Can I become your supplier and offer new medications?
We are glad to reflect on any suggestion. Please, send your detailed information to our e-mail address. Please, be aware that the products you offer should follow all the quality requirements and should be sent with quality certificates.
